End User License Agreement

Last Updated: February 2026

PLEASE READ THIS END USER LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE USING PULSE ENDPOINT. BY DOWNLOADING, INSTALLING, OR USING PULSE ENDPOINT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE.

This Agreement is between the individual or entity accepting these terms (“Licensee,” “You,” or “Your”) and Qlab Software (“Company,” “We,” “Us,” or “Our”).

If You are accepting this Agreement on behalf of an organization, You represent and warrant that You have the authority to bind that organization to this Agreement.

1. Definitions

“Software” means the Pulse Endpoint application, including any updates, patches, documentation, and related files provided by Qlab Software.

“Device” means a single Apple Mac computer running macOS.

“License Key” means the digital key issued by Qlab Software that activates the Software for use under a specific license tier.

“Authorized Devices” means the maximum number of Devices permitted under Your license tier.

“Documentation” means any user guides, technical references, or instructions provided by Qlab Software in connection with the Software.

“Metrics Data” means the system performance data collected by the Software, including but not limited to CPU, memory, disk, network, GPU, power, and process information.

2. License Grant

Subject to Your compliance with this Agreement and payment of applicable fees, Qlab Software grants You a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the Software in accordance with the license tier You have purchased.

2.1 Trial License

The Software may be used free of charge for an evaluation period of thirty (30) calendar days from the date of first installation (“Trial Period”). The Trial License provides full access to all Software features for evaluation purposes. Upon expiration of the Trial Period, You must either purchase a commercial license or cease all use of the Software and delete all copies. The Trial License is limited to one (1) trial per organization. Trial use in production environments is permitted for evaluation purposes only.

2.2 Starter License

Permits installation and use of the Software on up to one hundred (100) Devices owned or controlled by Your organization.

2.3 Business License

Permits installation and use of the Software on up to five hundred (500) Devices owned or controlled by Your organization.

2.4 Enterprise License

Permits installation and use of the Software on an unlimited number of Devices owned or controlled by Your organization, subject to the terms of Your individual Enterprise agreement.

2.5 License Scope

All commercial licenses are granted per organization, not per individual user. A single License Key may be deployed across all Authorized Devices within Your organization. Licenses are valid for the subscription term specified at the time of purchase (typically one year) and must be renewed for continued use.

3. Fees and Payment

3.1 License Fees

License fees are as set forth on the Qlab Software website or in a separate order form or purchase agreement between You and Qlab Software. All fees are quoted in U.S. dollars unless otherwise specified.

3.2 Payment Methods

Payments are processed via Stripe or by purchase order (“PO”) as agreed between You and Qlab Software. Purchase order customers are subject to net-30 payment terms unless otherwise specified in writing.

3.3 Renewal

Licenses are valid for the subscription term specified at the time of purchase (typically one year). Licenses do not renew automatically. Qlab Software will notify You prior to the expiration of Your license term. If You do not purchase a renewal, the License Key will expire and the Software will revert to an unlicensed state.

3.4 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies, excluding taxes based on Qlab Software's net income.

3.5 Refund Policy

All license fees are non-refundable. Because Qlab Software provides a thirty (30) day free trial with full feature access, no refunds will be issued for purchased licenses. This policy does not affect any statutory rights that may apply in Your jurisdiction.

4. Restrictions

You shall NOT:

  • (a) Copy, modify, adapt, or create derivative works of the Software;
  • (b) Reverse engineer, disassemble, decompile, or attempt to derive the source code of the Software;
  • (c) Remove, alter, or obscure any proprietary notices, labels, or trademarks on the Software;
  • (d) Sublicense, sell, resell, lease, rent, loan, or distribute the Software or License Key to any third party;
  • (e) Share, publish, or transfer Your License Key to any organization other than the one to which it was issued;
  • (f) Use the Software to develop a competing product or service;
  • (g) Benchmark or perform competitive analysis of the Software without prior written consent from Qlab Software;
  • (h) Use the Software on more Devices than permitted by Your license tier;
  • (i) Circumvent any technical limitations, license enforcement mechanisms, or access controls in the Software;
  • (j) Place the Software on any publicly accessible server or repository; or
  • (k) Use the Software in any manner that violates applicable law.

5. Data Collection and Privacy

5.1 Privacy Policy

Your use of the Software is subject to Qlab Software's Privacy Policy, available at pulseformac.com/privacy. The Privacy Policy describes in detail what data the Software collects, how it is transmitted and stored, and Your rights regarding that data. The Privacy Policy is incorporated into this Agreement by reference.

5.2 Metrics Data

The Software collects system performance metrics (“Metrics Data”) locally on each Device. Metrics Data is stored locally and is transmitted only to destinations that You explicitly configure (e.g., a Splunk HTTP Event Collector endpoint). Qlab Software does not collect, receive, store, or have access to Your Metrics Data.

5.3 Device Heartbeat

After a License Key is validated, the Software sends a lightweight heartbeat to Qlab Software's licensing server once every 24 hours over HTTPS for device visibility and license seat counting. The heartbeat contains only non-identifying technical metadata as described in the Privacy Policy. No Metrics Data, user activity, or personally identifiable information beyond the license email is transmitted. The heartbeat is fire-and-forget and never blocks the Software.

5.4 Licensee Responsibility

You are solely responsible for: (a) Ensuring Your use of the Software complies with all applicable privacy, data protection, and employee monitoring laws and regulations in Your jurisdiction; (b) Providing any required notices to, or obtaining any required consent from, individuals whose Devices are monitored by the Software; (c) Establishing and enforcing appropriate data retention, access control, and security policies for Metrics Data; and (d) Any Metrics Data that You collect, store, transmit, or process using the Software. Qlab Software shall have no liability for Your failure to comply with applicable laws regarding the collection or use of Metrics Data.

6. Enterprise and MDM Deployment

6.1 Organizational Deployment

Commercial license holders may deploy the Software across their organization using mobile device management (“MDM”) solutions, package installers, or other enterprise deployment tools. License Keys may be distributed via MDM configuration profiles.

6.2 Headless and Background Operation

The Software supports headless mode, in which it operates in the background without a visible user interface. When deployed in headless mode, the Software collects Metrics Data and transmits it to configured destinations without requiring user interaction on the monitored Device.

6.3 Administrator Responsibility

If You deploy the Software to Devices used by other individuals (such as employees or contractors), You are responsible for:

  • (a) Informing those individuals that monitoring software is installed and operating on their Devices;
  • (b) Complying with all applicable employment, privacy, and monitoring laws; and
  • (c) Configuring the Software in accordance with Your organization's policies and applicable legal requirements.

7. Intellectual Property

7.1 Ownership

The Software, including all code, design, graphics, documentation, and related materials, is the exclusive property of Qlab Software and is protected by copyright, trademark, trade secret, and other intellectual property laws.

7.2 No Transfer of Rights

This Agreement does not grant You any ownership rights in the Software. All rights not expressly granted herein are reserved by Qlab Software.

7.3 Trademarks

“Pulse Endpoint” and “Qlab” are trademarks of Qlab Software. You may not use these marks without prior written consent, except to identify the Software in connection with Your authorized use.

7.4 Feedback

If You provide Qlab Software with feedback, suggestions, or improvement ideas (“Feedback”), Qlab Software may use such Feedback without obligation or compensation to You. You retain no intellectual property rights in any changes to the Software inspired by Your Feedback.

8. Term and Termination

8.1 Term

This Agreement is effective upon Your first use of the Software and continues for the duration of Your license term, subject to renewal.

8.2 Termination by You

You may terminate this Agreement at any time by deleting the Software and all copies from all Devices and destroying Your License Key. No refund will be issued for early termination.

8.3 Termination by Qlab Software

Qlab Software may terminate this Agreement immediately upon written notice if You breach any term of this Agreement and fail to cure such breach within fifteen (15) days of receiving notice.

8.4 Effect of Termination

Upon termination: (a) All license rights granted herein immediately cease; (b) You must immediately stop using the Software and delete all copies from all Devices; (c) You must destroy or return any License Keys in Your possession; and (d) Sections 3 (Fees and Payment), 4 (Restrictions), 5 (Data Collection and Privacy), 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Export Compliance), and 14 (General Provisions) shall survive termination.

8.5 Effect on Metrics Data

Termination of this Agreement does not automatically delete Metrics Data stored locally on Your Devices or at any configured upload destinations. You are responsible for managing and deleting Your Metrics Data.

9. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QLAB SOFTWARE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY.

QLAB SOFTWARE DOES NOT WARRANT THAT THE SOFTWARE WILL: (A) MEET YOUR REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION OR ERROR; (C) BE COMPATIBLE WITH YOUR SYSTEMS, HARDWARE, OR THIRD-PARTY SOFTWARE; OR (D) BE FREE OF HARMFUL COMPONENTS.

YOU ACKNOWLEDGE THAT THE SOFTWARE MONITORS SYSTEM PERFORMANCE AND THAT METRIC ACCURACY MAY VARY BASED ON SYSTEM CONFIGURATION, HARDWARE, AND OPERATING SYSTEM VERSION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL QLAB SOFTWARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY. (B) QLAB SOFTWARE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNTS YOU ACTUALLY PAID TO QLAB SOFTWARE FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (II) ONE HUNDRED U.S. DOLLARS (USD $100). (C) THESE LIMITATIONS APPLY REGARDLESS OF WHETHER THE LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF QLAB SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, QLAB SOFTWARE'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Qlab Software and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • (a) Your use of the Software;
  • (b) Your breach of this Agreement;
  • (c) Your violation of any applicable law or regulation;
  • (d) Your violation of any third-party rights;
  • (e) Any Metrics Data You collect, store, transmit, or process using the Software; or
  • (f) Your failure to comply with applicable employee monitoring, privacy, or data protection laws.

12. Export Compliance

You agree to comply with all applicable U.S. and international export laws and regulations. You represent and warrant that You are not: (a) located in, or a resident or national of, any country subject to a U.S. government embargo; or (b) listed on any U.S. government restricted party list, including the Specially Designated Nationals List or the Entity List.

13. Governing Law and Dispute Resolution

13.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

13.2 Jurisdiction

Any dispute arising out of or related to this Agreement shall be resolved exclusively in the state or federal courts located in the State of California. You consent to the personal jurisdiction of such courts and waive any objection to venue.

13.3 Equitable Relief

Notwithstanding the foregoing, Qlab Software may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

14. General Provisions

14.1 Entire Agreement

This Agreement, together with any applicable order form or purchase agreement, constitutes the entire agreement between You and Qlab Software regarding the Software and supersedes all prior or contemporaneous agreements, proposals, or representations.

14.2 Amendments

Qlab Software may update this Agreement from time to time. Material changes will be communicated via the Qlab Software website or by email. Continued use of the Software after such changes constitutes acceptance of the updated terms.

14.3 Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.4 Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or the right to enforce it at a later time.

14.5 Assignment

You may not assign or transfer this Agreement or any rights hereunder without the prior written consent of Qlab Software. Qlab Software may assign this Agreement without restriction. Any attempted assignment in violation of this section is void.

14.6 No Agency

This Agreement does not create any agency, partnership, joint venture, or employment relationship between the parties.

14.7 Notices

Any notices required under this Agreement shall be sent to the email address associated with Your account or license. Notices to Qlab Software shall be sent to: support@pulseformac.com

15. Contact

For questions about this Agreement, contact:

Qlab Software
Email: support@pulseformac.com
Website: pulseformac.com

BY DOWNLOADING, INSTALLING, OR USING PULSE ENDPOINT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

Copyright 2026 Qlab Software. All rights reserved.